Refunds & Returns Policy

Commitment to Quality

At Polaris Peptides LLC, we take pride in supplying high-quality research peptides for sale and maintaining the highest standards of customer satisfaction. Because we stand confidently behind the quality of our products, we offer a 45-Day Total Satisfaction Guarantee.

If you are not completely satisfied with your purchase, our team will work with you to provide a return, exchange, or refund solution. Our goal is to ensure that every customer purchasing Polaris peptides online has a reliable and positive experience.

45-Day Satisfaction Guarantee

We offer a 45-day return window beginning from the date the shipment is confirmed delivered by the carrier.

During this period, customers may request:

  • Product returns

  • Product exchanges

  • Refunds

We believe this policy is one of the most flexible in the research peptide industry and reflects our commitment to customer satisfaction.

Products Eligible for Returns

The following products are eligible for return:

Unopened Products

All unopened products may be returned for a full refund or exchange.

One Opened Product

Customers may return one opened product under our satisfaction guarantee.

Additional opened products may be accepted with prior approval from our support team.

Please note that any indication that our products were used for purposes outside of legitimate laboratory research may void eligibility for returns.

Return Authorization (RMA Required)

Before sending any product back, customers must obtain a Return Merchandise Authorization (RMA) from our support team.

To begin the return process, please contact us through:

  • Our support email

  • The Polaris Peptides contact page

Once approved, our team will provide instructions on how to return your order.

Important:
Returns sent without an authorized RMA number may not be accepted or processed.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a verified product issue or shipping error.

Returned items must be packaged securely to prevent damage during transit.

Refund Processing

Once the returned product has been received and inspected, refunds are typically processed promptly.

Refunds will be issued using the original payment method whenever possible.

Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.

Return Address

Authorized returns should be sent to:

Polaris Bioactives LLC
304 S Jones Blvd Suite 3020
Las Vegas, NV 89107
United States

Please ensure that your RMA number is clearly included with the return shipment to allow for proper processing.

Exceptions & Special Cases

While our policy covers a 45-day return period, we understand that unique circumstances may arise. In certain cases, exceptions may be granted at the discretion of our support team.

If you experience any issues with your order, please contact us and we will do our best to resolve the situation quickly.

Our Promise

At Polaris Peptides LLC, we believe that purchasing high-quality peptides for research should be straightforward, transparent, and risk-free.

Our commitment to quality, fast shipping, and responsive support ensures that researchers who buy peptides online from Polaris Peptides can do so with confidence.

If you have any questions about returns or refunds, please contact our support team and we will be happy to assist you.